Welcome to our FAQ section, where we answer your most common questions about our premium streetwear and services. At Fashigen Sales, we blend urban edge with effortless style – and we’re here to make your shopping experience as smooth as our designs.
About Our Products
What styles of clothing does Fashigen Sales offer?
We specialize in premium streetwear across four main categories: Accessories, Bottoms, Outerwear, and Tops. Our pieces are designed for urban fashion enthusiasts who appreciate attention to detail and minimalist aesthetics.
Where are your products made?
All our streetwear is carefully curated and designed with global urban lifestyles in mind. While we’re headquartered in Fayetteville, US, we source high-quality materials and manufacturing partners worldwide to maintain our premium standards.
How can I be sure about sizing?
Each product page includes detailed size charts. For urban-inspired fits that are slightly oversized (our signature look), we note this in the product description. When in doubt, our style consultants at [email protected] can help you find your perfect fit.
Shipping & Delivery
What shipping options do you offer?
We provide two streamlined options for our global customers:
- Express Shipping ($12.95 USD): Via DHL/FedEx, arrives in 10-15 business days with tracking
- Free Standard Shipping: Via EMS for orders over $50, arrives in 15-25 business days
Do you ship to my country?
We ship worldwide to most urban centers, excluding certain remote areas and parts of Asia due to customs restrictions. Our logistics network is optimized for efficient delivery to major cities globally.
How can I track my order?
For Express Shipping, tracking is automatically provided. For any shipping inquiries, our 24/7 customer experience team can provide updates – just email [email protected] with your order number.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery if you’re not completely satisfied. Items must be unworn with original tags. Contact our style consultants to initiate the process. Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Refunds are issued to your original payment method. International transactions may take additional banking processing time.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. All transactions are secured with 256-bit encryption – because your security should be as uncompromising as your style.
Is my payment information safe?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. Our checkout process is PCI-DSS compliant for maximum security.
Customer Service
How can I contact customer service?
Our style consultants are available 24/7 at [email protected] for any questions about orders, sizing, or our products. We typically respond within 4 hours.
What’s your company address?
Fashigen Sales is headquartered at:
3323 Summerhill Dr, Fayetteville, US 72703
3323 Summerhill Dr, Fayetteville, US 72703
Still have questions? Reach out to our style team anytime – we’re passionate about helping you build your perfect urban wardrobe with the same care we put into designing it.