At Fashigen Sales, we’re committed to delivering premium streetwear to fashion-forward individuals worldwide. Our streamlined shipping and returns process ensures you can shop our curated collections with confidence.

Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Estimated delivery: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Estimated delivery: 15-25 business days after shipment
    • Basic tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

We want you to love every Fashigen piece. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges on:

  • Accessories (all items in our Accessories category)
  • Items marked as “Final Sale”
  • Personalized or custom-made products

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fashigen Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

– Item Name:
– Size/Color:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify item)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 48 hours, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A prepaid return label (for exchanges or defective items)

Step 3: Package and Ship Your Return

Securely package your item(s) and include:

  • The original packing slip or invoice
  • A copy of your RMA email

Ship your return to:

Fashigen Returns
3323 Summerhill Dr
Fayetteville, US 72703

Step 4: Processing Your Return

Once received, we’ll inspect your item(s) within 3-5 business days. You’ll receive an email notification when:

  • Your refund has been processed
  • Your exchange item has shipped

Refunds

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days (processing times vary by bank)
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Exchanges

Prefer a different size or style? We offer hassle-free exchanges:

  • Follow the standard return process
  • Clearly indicate your preferred exchange item in your request
  • We’ll ship your new item once we receive your return

For faster service, you may place a new order and return the original item separately.

Questions?

Our customer service team is here to help. Contact us at [email protected] with any questions about shipping or returns.

Shop our latest streetwear collections with confidence knowing we’ve got your back.