Welcome to Fashigen Sales! These Terms and Conditions outline the rules and regulations for using our website (www.fashigen.com) and purchasing our premium streetwear collections. By accessing our site and making purchases, you agree to these terms.

1. Our Brand & Customers

Fashigen Sales caters to fashion-forward individuals seeking high-quality streetwear. Our curated collections include:

  • Accessories
  • Bottoms
  • Outerwear
  • Tops

We serve customers worldwide (excluding certain Asian countries and remote regions) who appreciate urban fashion with a premium edge.

2. User Responsibilities

Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account activity

Prohibited Conduct

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Misrepresent yourself or the source of any information

3. Products & Services

Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However:

  • Colors may vary slightly due to monitor settings
  • All measurements are approximate
  • We reserve the right to correct any errors in pricing or descriptions

Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

  • Cancel the item and refund the amount
  • Offer a comparable alternative (with your approval)

4. Ordering & Payment

Placing Orders

By placing an order, you:

  • Agree to pay the full amount including applicable taxes and shipping
  • Confirm all information is accurate
  • Authorize us to process payment

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive:

  • Order confirmation email
  • Shipping notification with tracking information

5. Shipping Policy

Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95) via DHL or FedEx
    • Estimated delivery: 10-15 business days after shipment
    • Includes tracking and insurance
  2. Free Shipping via EMS (for orders over $50)
    • Estimated delivery: 15-25 business days after shipment
    • Basic tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Orders

For customers outside the U.S.:

  • You are responsible for any customs duties, taxes, or fees
  • Delays may occur due to customs processing
  • We cannot guarantee delivery times for international shipments

6. Returns & Exchanges

Return Policy

We want you to love every Fashigen piece. You may return or exchange most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges on:

  • Accessories (all items in our Accessories category)
  • Items marked as “Final Sale”
  • Personalized or custom-made products

Return Process

  1. Email [email protected] with your return request
  2. Receive Return Merchandise Authorization (RMA) number
  3. Package items securely with original documents
  4. Ship to: Fashigen Returns, 3323 Summerhill Dr, Fayetteville, US 72703

Refunds

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website, including:

  • Logos
  • Product designs
  • Photography
  • Text content

is the exclusive property of Fashigen Sales and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

Product Use

Fashigen Sales is not liable for:

  • Any injuries resulting from product use
  • Improper care or alteration of products
  • Any consequential damages from product use

Website Use

We strive to maintain uninterrupted service but are not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Any losses resulting from website use

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the revised terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Arkansas, USA, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: 3323 Summerhill Dr, Fayetteville, US 72703

Thank you for choosing Fashigen Sales. We appreciate your business and look forward to serving your streetwear needs!